Create and manage product restrictions

The Product Restrictions feature gives you full flexibility to define purchase limits, control repeat purchases, and set time based restrictions per product. This helps you create a balanced selling experience that protects inventory, prevents misuse, and keeps customers satisfied.

📌Article overview

- Create a new restriction

- View the restrictions page

- Search restrictions by name

- Manage restrictions after creation

🔔 Note: This feature is available for stores on the Special and Salla Pro plans.

Access the Product Restrictions Page

From the main menu, go to Products.
Click Product Restrictions.

You will be redirected to the Product Restrictions page, where you can view:

All created restrictions
Their current status
The conditions applied to each restriction

Create a New Product Restriction

From the Product Restrictions page, click Add New Restriction.

The restriction creation page will open and includes the following fields:

1. Restriction Name

Enter a clear name for the restriction to help you identify and manage it easily later.

2. Select Products

Choose the products that this restriction will apply to.

You can select multiple products
Only one restriction can be applied to each product

To remove a product, click the X icon next to it.

3. Customer Targeting

By default, the restriction applies to all customers automatically.

To apply the restriction to specific customer groups:

Enable customer group targeting
Select the groups you want the restriction to apply to

4. Select Markets

Choose the multiple markets that the restriction applies to.

Important notice: This feature is currently available only for stores operating in Saudi Arabia.

Note: This option appears only for Special plan merchants after enabling the multiple markets feature.

5. Define Restriction Conditions

You can apply one or both of the following conditions:

Quantity limits per customer

Set a minimum quantity per order, default value is 1
Set a maximum quantity that the customer cannot exceed

Restrict repeat purchases

Prevent customers from repurchasing the same product within a defined time period:

7 days
30 days
Up to a maximum of 365 days

If you set a 30 day limit, the customer will not be able to buy the restricted product again until 30 days have passed since their last purchase.

Important note: If a maximum quantity is defined both on the product page and in the restriction settings, the restriction settings take priority.

6. Customize Restriction Messages

Each restriction includes default customer facing messages.

You can edit these messages to match your store tone or the nature of the product, ensuring clear and friendly communication with customers.

Create the Restriction

After completing all fields, scroll to the bottom of the page and click Create Restriction.

Manage Product Restrictions

Search by Restriction Name

Use the search bar to quickly find a specific restriction using keywords.

Manage an Existing Restriction

You can edit, disable, or delete a restriction at any time.

Only one restriction can be applied per product, but all available conditions within that restriction can be enabled together.

To manage a restriction, click the options icon next to it.

Edit Restriction

Update the restriction details as needed, then click Save.

Important notice: The multiple markets feature is currently available only in Saudi Arabia.

Disable Restriction

Disabling a restriction immediately changes its status to Inactive.

You can re enable it at any time by clicking Activate Restriction.

Delete Restriction

When the delete confirmation appears, choose:

Yes, delete to confirm
Cancel to keep the restriction

Frequently Asked Questions

Which plans support product restrictions?

The feature is available on Salla Pro and Special plans.

How do I apply the restriction to all customers?

Restrictions are applied to all customers by default without additional configuration.

Why Product Restrictions Matter

Using product restrictions helps you:

Prevent stock hoarding and abuse
Control high demand products fairly
Reduce operational issues
Improve customer trust and transparency

Smart restrictions protect your store while maintaining a smooth and fair buying experience for everyone.

Help Center

Create and manage product restrictions